To use the warranty on your card reader, please first open a support ticket describing the issue.
This gives an indication whether you need to return the device or not.
What is the warranty period
Zetes provides only 1 year B2B warranty.
We do however extend the warranty with 1 extra year as a commercial gesture.
What is not covered under warranty by Zetes
We follow the rules of Zetes concerning warranty.
As such following is not covered under warranty:
- Normal wear and tear or aging
- Causes due to external factors, not directly related to the product, for example:
o Unusual physical strain
o Power failure
o Unusual environmental conditions
- Any cause other than normal use, for example:
o Accidents
o Fire
o Lightning strike
o Water damage
o Neglect
o Improper use
o Improper installation or testing
o Unauthorized attempts at repair, modification or alteration
- Incomplete return (i.e. missing charging cable or unauthorized charging cable)
What should I return
Please ship back all items sent to you:
- e-ID reader
- USB-C charging cable
- The white box with the serialnumber on it
Where should I ship the return package to
Please open a support ticket first. We want to avoid damaging nature by sending over packages back and forth if we can avoid it.
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